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americans satisfied banks response covid19
Infographic
Americans Value Banks’ Support During COVID-19
Published March 15, 2021
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Americans are happy with their bank
9 in 10 account holders are "very satisfied" or "satisfied" with their primary bank
96% rate their bank's customer service as "excellent," "very good" or "good"
and value banks’ supportduring COVID-19
Response and Recovery
3 in 4 are "very satisfied" or "satisfied" with their bank's response to the pandemic
72% of those aware of their bank's assistance options during the pandemic now view their bank more favorably
84% think banks are important to the nation’s economic recovery
Support for Small Business
4 in 10 small business employees saidtheir company received a PPP loan
of those, 92% said the loan made a difference
59% said it made a major difference
89% said it helped preserve jobs
Delivery of EIPs
7 in 10 received an Economic Impact Payment from the U.S. Government
How People Received It
Direct Deposit: 72%
Prepaid Card: 8%
Check in the Mail: 20%
98% rated their bank's help withaccessing their EIP as "excellent,""very good" or "good"
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Key Issues
Consumer Banking
Incident Response
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