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ABA: The American Bankers Association
Banking Topic

Consumer Banking

New ways to engage with customers—and attract new ones—continue to emerge, and staying in-the-know is key to every bank’s success. To help you connect, evolve and grow with your customers, explore these key areas related to banking individuals, including accessibility, lending, privacy, research on banking habits and demographics, and more.

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Consumer Banking

News

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How to Safely Use Mobile Payment Apps and Services

Mobile payment apps let you quickly send and receive money, but it's important to protect your accounts. We've got tips to help you stay safe.

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Related Training & Events

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High Marks for Banks’ Customer Service

New survey finds 95% of Americans rate their bank’s customer service as “excellent,” “very good,” or “good.”

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ABA Resources

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The Benefits of Bank On-Certified Accounts

See how offering low-cost Bank On accounts is bringing the benefits of banking to millions of Americans.

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Industry Resources

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Free Resources for National Family Caregiver Month

ABA Foundation’s Safe Banking for Seniors™ program has tools to inform older adults about financial caregiving, powers of attorney and more.

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Policy Analysis & Advocacy Efforts

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Consumer Banking Regulatory Proposals

Current Issues

Related Acts & Regulations

Related Products

Our Experts

Brian Murphy

SVP, Card Policy Council

Bank Cards, Card Policy, Payment Systems

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Press Contact

Mike Townsend

(202) 663-5471

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Communications Resources Email Bulletin

For bank communications professionals, this FYI provides heads-up news alerts, talking points on hot issues and "news to use" stories bankers can place in customer and employee newsletters. (Bank members only)

Community Engagement and Reinvestment Committee

The Committee assists bankers in finding constructive ways to encourage and promote sound lending and investments in their communities.