If you are reading this, you’ve probably recognized the increasing expectations clients have for their financial institutions (FIs) and are looking to adapt. But where do you start? You, like over 70% of your colleagues, are in the same boat—searching for the best path to providing the best banking experience.
Some FIs are focusing purely on the digital banking experience; and while enhancing the digital experience is needed, you can’t let the branch deteriorate. According to Celent, branches will continue garner over half of total sales in 2023.
And consumers actually prefer more of a hybrid experience over a purely physical or digital one. So, focusing only on the digital or branch experience would mean letting ½ of your sales fall by the wayside and giving your competitors opportunity to take wallet share.
There are a few approaches that you can take to create the retail experience that clients are crying out for. We’ve gathered some of the most effective and inspiring transformation projects that can fit your budget.