How banks can win at customer experience innovation

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A new survey conducted by Arizent/American Banker—sponsored by Thought Machine—finds that the winning formula to support customer experience innovation is a dedicated focus on planning and teams, along with investments in critical infrastructure, such as core banking platforms.

What You'll Learn

What is driving banks' innovation strategy
Where banks are, and aren't, making goal-supported tech investments
Why data access needs to be in real time
How cloud computing can modernize critical core banking utilities

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How banks can win at customer experience innovation

What You'll Learn

In Depth

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